Partner Agency Resource Center (PARC)

Partner Agency Resource Center (PARC)

ANNOUNCEMENTS 

CLICK HERE FOR A LIST OF FUNDING OPPORTUNITIES

COVID-19 UPDATES 

CLIENT TRACKING DATABASE UPDATE: We are excited to offer our partner agencies a no-cost platform to use for client intake. This electronic database will streamline the intake process and allow us to better understand those we serve. This system is currently under development by Feeding America, and we will have the opportunity to bring it to our partners beginning in 2022. This will be a multi-year project, but we will share milestone updates as we reach them. 

VIRTUAL GATHERING RECORDING – Former CEO Steve Sellent joined us for a conversation on what the future of food streams will look like through our food bank network. Steve has spent countless hour learning about trends and consulting with experts at Feeding America about how we are going to start seeing shifts in our food streams and what this will mean for all of us. Recording HERE and PowerPoint HERE.

Why have the weekly email reminders stopped?! 

  • We have partners/programs of all shapes and sizes and partnerships are continuing to evolve – not all partners place orders, some programs are only eligible for deliveries every other month, not all programs do their own ordering, etc. 
  • One of the biggest drawbacks of email communication is that it is inconsistent and there is no way to update the information once it’s sent. By directing all communication through the Partner Agency Resource Center (PARC), we can ensure the most up-to-date information is always readily accessible without overloading everyone’s inboxes. 
  • It allows for emails for the most important information to stand out! 
  • So what does this mean for you? 
  • We encourage you to download the order and delivery calendar from the PARC! 
  • Create calendar reminders in your phone and/or email for your ordering and delivery weeks. 
  • Write them in your planner. 
  • Highlight your order dates and tack the order and delivery calendar on your wall. 
  • Consider bringing another staff person and/or volunteer into the mix to help remember! 

ANNUAL AGREEMENTS: 

  • Partnership: Renews your partnership with the GPFB for 2021. ClickHERE. 
  • Retail Food Rescue: Partners picking up at a local retail store(s) will need to complete an agreement. Click HERE.
  • NEW this year, partners receiving retail food rescue items from a GPFB truck will also need to sign the addendum in the partnership agreement. 
  • A $50 annual partnership fee will be invoiced to your account after January 1. 

AFFILIATION LETTER: NEW this year, partners who have a separate fiscal and legal sponsor will be required to provide an affiliation letter by January 30, 2021 that will then be updated every other year after. This will also meet the requirement for partners participating in TEFAP. Click HEREfor a template. 

UPDATED PARTNER HANDBOOK: Click HEREfor PDF. Partners are HIGHLY encouraged to read through an updated GPFB food assistance partner handbook in its entirety as many new resources and best practices have been added. Paper copies will be available by request. 

ORDER AND DELIVERY CALENDAR: As of January 1 all ‘areas’ will be delivered to on the same week each month. Adjustments may be made for holidays, weather, inventory schedules, or the size of the orders. This is a change that many partners have asked about and we are excited to put it into motion to bring some increased consistency to our operations.  

MN P-EBT UPDATE: For partners serving MN residents. Click HERE ( for update information. Students are eligible for the program if they are on SNAP, MFIP, or Tribal TANF or if they are eligible for free or reduced-priced meals. For some families, P-EBT could mean thousands of dollars in grocery money, which is a critical help when so many families are struggling. Can you help spread the word about the new round of P-EBT to the families you serve? We teamed up with Second Harvest Heartland to create some materials to make it easy to share. These materials (along with the materials from DHS) are all available in a Google Drive folder HERE. Time is of the essence in getting the word out to families. Those students enrolled in free and reduced-price meals BEFORE Feb. 28 should get their first P-EBT benefits by late March. Those enrolled March 1 or later will get benefits later. 

VIRTUAL COOKING CLASS AVAILABLE: Family Wellness of Fargo is offering a virtual, FREE cooking class! Partners can promote this class to their clients or hang a flyer at their site. The virtual platform allows this class to be available statewide. There is a gift card incentive for participating and all of the groceries will be provided. Encourage clients to sign up early and they will be contacted to coordinate the details. View the flyer HERE.

Join us for a virtual Partner Summit on November 9th, 2020!  Thank you to those who joined us! View the recording HERE! Password: AvTy5j5q 

SCHEDULE 

  • Holiday Schedule– GPFB offices and warehouses closed and GPFB retail rescue routes cancelled on scheduled holidays. 
  • January - NEW Delivery Calendar Starts! 
  • January 1 - GPFB Closed 
  • January 18 - GPFB Closed 
  • April 2 - GPFB Closed 
  • May 31 - GPFB Closed 
  • July 5 - GPFB Closed 
  • September 6 - GPFB Closed 
  • November 25 & 26 - GPFB Closed 
  • December 24 & 27 - GPFB Closed

PARTNERSHIP INFORMATION 

2021 ORDER AND DELIVERY CALENDAR

GPFB CONTACT INFO 

PRIMARIUS WEB WINDOW (PWW)


ORDERING
 

  • Order Mistakes: email or call John Stone, Inventory Manager at jstone@greatplainsfoodbank.org / 701-476-9124 noting the product number and quantity of items needed or missed. 
  • Second Orders will now be placed in PWW. Only 1 second order will be accepted and it must be entered by the end of your order timeframe. 
  • Cass/Clay Partners who PICK UP – the time and date you select when placing your order is when you will be scheduled for pick up. At your scheduled date and time, please come into the volunteer entrance of the warehouse and ring the doorbell. Someone will come and assist you. 
  • Cass/Clay Partners who get DELIVERY will be on a consistent monthly schedule. If you are unsure of your monthly delivery time, please email or call Anna. 


STATISTICS
 

  • NEW for 2020! Voucher Reporting – To better capture the great work our partners are doing community by community, we are asking you to report on voucher programs in partnership with local grocery stores. Currently these innovative partnerships to connect families with fresh and perishable food is not being captured, and we feel it is important information in sharing the story of how together we are ending hunger. When reporting your monthly statistics, there is a line at the very bottom for reporting the dollar amount given in vouchers that month. We do not need information about who your partnership is with or what product the vouchers are for with this reporting, though we would love to hear about it to share with our network. Interested in learning more about voucher programs community partners have established with their local grocery store? Contact your Regional Services Manager to learn more! 


RETAIL RESCUE RECEIPTS
 

  • Preferred weekly 
  • Receipts should be entered by the last work day of the month

BILLING 

  • Under My Docs Tab 
  • As of February 2020, we have gone paperless!  Statements will no longer be mailed out monthly. 
  • Balances and unpaid invoices can be found in the My Agency tab in the upper right corner of PWW. Then click on Open AR.  

RECALLED ITEM LOG 

  • CLICK HERE TO VIEW 
  • View recalls and sign up to receive email updates through the USDAHERE. 
  • FDA hand sanitizer recall list and updates HERE

RESOURCES 

MARKETING AND COMMUNICATIONS 

501(C)(3) INFORMATION 

CLIENT ACCESS 

FOOD SAFETY 

FOOD SAFETY CERTIFICATION 

CLIENT RESOURCES 

  • SNAP Flyer 
  • Social Security - Despite challenges government and businesses face at this time, we want people to know we remain ready and able to help them by phone with most Social Security matters. Your clients can speak with a representative by calling their local Social Security office or our National Number.  We also provide local office phone numbers conveniently online with our Social Security Office Locator.  Attached is a flyer/poster that you can customize with the local office number. Although our offices are not providing service for walk-in visitors, we may be able to schedule an appointment for limited, critical issues if we cannot help someone by phone and if they cannot get the information they need or conduct their business online. Please encourage your clients to call or take advantage of our secure and convenient online services to: Apply for Retirement,Disability, and Medicare benefits, Check the status of an application or appeal, Request a replacement Social Security card (in most areas), Print a benefit verification letter, and more. 
  • WIC – open to working and non-working families, including those who are recently unemployed. Participants in programs like Medicaid, TANF or SNAP are automatically income eligible. Families may qualify for WIC by meeting the income guidelines for the household. Individuals who are pregnant, have a new baby or children under age 5 might also be eligible for WIC. 

PARTNER ENABLED RETAIL FOOD RESCUE PICK UPS 

ND TEFAP 

MN TEFAP 

Hunger Solutions Minnesota partners with the U.S. Department of Agriculture (USDA), the Minnesota Department of Human Services-Office of Economic Opportunity (OEO), food banks and food pantries to administer Minnesota’s TEFAP program. 

INNOVATIVE IDEAS 

  • How to Stock Your Food Pantry for Diabetic Diets - Presentation& Guide for PantriesUse the front page for a client education resource! 

RECIPES & PRODUCT INFORMATION 

 

CLICK HERE to check out Great Plains Food Bank YouTube page 

CLICK HERE for a complete list of upcoming MOBILE FOOD PANTRY locations – we welcome partners to come volunteer, pick up excess product, or do outreach! 

CLICK HERE for a complete list of food pantries and meal sites across the state and Clay County, MN 

 

PRIVACY POLICY

  1. What Information Do We Collect? When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
  2. Personal Information You Choose to Provide We may request that you voluntarily supply us with personal information, including your email address, postal address, home or work telephone number and other personal information for such purposes as correspondence, placing an order, requesting an estimate, or participating in online surveys. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
  3. Website Use Information Similar to other websites, our site may utilize a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our website, and the sites visited just before and just after ours. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
  4. How Do We Use the Information That You Provide to Us? Broadly speaking, we use personal information for purposes of administering our business activities, providing service and support and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional standards designed to safeguard the security and privacy of all personal information provided by our users. You may at any time to notify us of your desire not to receive these offers.
  5. What Are Cookies? Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user’s web browser on the user’s hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user’s transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
  6. How Do We Use Information Collected From Cookies? We use website browser software tools such as cookies and web server logs to gather information about our website users’ browsing activities, in order to constantly improve our website and better serve our users. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our users and prospective users. Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.
  7. Notice of New Services and Changes Occasionally, we may use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As a user of our website, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request.
  8. How Do We Secure Information Transmissions? When you send confidential personal information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security, credit card, or account numbers to us through an unsecured email.
  9. How Do We Protect Your Information? Information Security — We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction. Evaluation of Information Protection Practices — Periodically, our operations and business practices are reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information. Employee Access, Training and Expectations — Our organization values, ethical standards, policies and practices are committed to the protection of user information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
  10. How Can You Access and Correct Your Information? You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us using the contact form provided to you within the site structure of our website.
  11. Do We Disclose Information to Outside Parties? We may provide aggregate information about our customers, sales, website traffic patterns and related website information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this privacy policy.
  12. What About Legally Compelled Disclosure of Information? We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
  13. Permission to Use of Materials The right to download and store or output the materials in our website is granted for the user’s personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display or editing of these materials by any means mechanical or electronic without our express written permission is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.

TERMS & CONDITIONS

DONATION REFUND POLICY

We are grateful for your donation and support of our organization. If you have made an error in making your donation or change your mind about contributing to our organization please contact us. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

AUTOMATED RECURRING DONATION CANCELLATION

Ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us.