Volunteer Manager

Accountable to: Operations Director
Department: Operations
Employment Status: Non-exempt
Hours: Full Time
Location: Fargo

Position Purpose
The volunteer manager is responsible for overseeing all aspects of volunteer engagement at the statewide distribution center in Fargo. The position will recruit volunteers for food bank programs and activities; plan, coordinate and supervise projects in the volunteer center; arrange for volunteer support of office and warehouse operations, facility maintenance, and projects requiring skilled volunteers; and establish recognition programs for volunteers. The volunteer manager is expected to adhere to and to train volunteers working with food products on proper food handling including cleaning and sanitizing in accordance with the American Institute of Baking (AIB) requirements. With our values of passion, service and innovation at the forefront, this position will advance the mission of Great Plains Food Bank to end hunger together and our vision of a hunger-free North Dakota and Clay County, Minnesota.

Core Accountabilities and Essential Duties

  1. Volunteer Recruitment and Engagement

The volunteer manager engages and creates a positive experience for volunteers at the statewide distribution center to grow and enhance services.

  • Recruits and selects volunteers for projects and programs.
  • Assesses skill sets of volunteers to ensure proper project selection.
  • Develops skills-based volunteer program.
  • Takes and coordinates requests for volunteers.
  • Tracks volunteer hours and related information in database.
  • Recognizes volunteers through thank you letters, photos, Facebook posts and special events.
  1. Project Coordination

The volunteer manager oversees coordination and preparation of all aspects of volunteer projects.

  • Plans, schedules, and implements projects.
  • Prioritizes and organizes work load including project requests.
  • Develops and establishes processes for repacking of products.
  • Establishes timelines for projects adequately forecasting volunteer needs based on project timing and needs.
  • Schedules and assigns volunteers to projects.
  • Sets up projects including design of work areas and ensures proper materials and packing supplies are readily available.
  • Trains volunteers on proper food handling and standards.
  • Supervises volunteers throughout the project duration.
  • Collaborates internally on volunteerism projects to ensure effective service delivery.
  1. Reporting & Paperwork

The volunteer manager ensures timely and complete tracking and reporting of inventory packed and volunteer hours contributed.

  • Ensures adequate inventory of basic needed supplies.
  • Prints necessary documents and labels for volunteers.
  • Maintains spreadsheet of volunteer hours and recognition for reporting to Feeding America.
  • Maintains accurate inventory and item weights of repacked products.
  1. Community Engagement

The volunteer manager represents the Great Plains Food Bank in the community, promoting volunteer and donation opportunities.

  • Attends volunteer network meetings.
  • Engages community in volunteer opportunities within the program.
  • Provides warehouse tours to potential volunteers and the general public.
  • Enhances Food Drive Program through effective partnerships with individuals and organizations.
  1. Staff Development and Direction

The volunteer manager builds on the strong culture of the organization and its people to form a cohesive, skilled, high-performing, engaged, and values-driven team through coaching, training and professional development opportunities.

  • Recruits, hires, and supervises volunteer associate positions.
  • Maintains scheduling of staff in accordance with volunteer calendar.
  • Organizes workflow and ensures that employees understand their duties or delegated tasks.
  • Monitors employee productivity and provide constructive feedback and coaching.

Education and Experience

Successful candidates for this position must hold a Bachelor’s degree with a minimum of 3 years of prior experience working with volunteers. Must have the ability to obtain forklift certification within 60 days of hire date along with Serv Safe Certification and AIB training within 90 days of employment. Valid driver’s license and ability to travel statewide.

Skills and Competencies 

  • Passionate about mission
  • Proven ability in building and coaching a strong, diverse and engaged staff
  • Inquisitive, strategic thinker
  • Strong internal and external customer service skills
  • Ability to work in a fast paced environment with multi-faceted demands and deadlines
  • Strong organizational skills and detail oriented, yet flexible with an adaptable personal style
  • Critical thinking skills to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Strong communicator that possesses excellent written, oral and interpersonal skills
  • Ability to build collaboration across teams and departments
  • Proficiency in Microsoft Office Suite

Download application here

Download permission may be located on the bottom of your screen.

Submit completed application and resume to hr@greatplainsfoodbank.org

About the Great Plains Food Bank
Opening in March of 1983, the Great Plains Food Bank is currently celebrating its 40th year as an organization. Serving as North Dakota’s only food bank, the Great Plains Food Bank partners with nearly 200 food pantries, shelters, soup kitchens and other charitable feeding programs operating in 100 communities across N.D. and Clay County, Minn. Through its array of innovative direct service programs and partner network, the Great Plains Food Bank has distributed more than 200 million meals to children, seniors, and families in need since 1983. The Great Plains Food Bank is a member of Feeding America, the nation’s food bank network, and was named the Not-for-Profit of the Year in 2018 by the Fargo-Moorhead-West Fargo Chamber of Commerce.

Website: www.greatplainsfoodbank.org
Twitter: @NDFoodBank
Facebook: facebook.com/GreatPlainsFoodBank
Instagram: greatplainsfoodbank


This privacy notice discloses the privacy practices for Great Plains Food Bank regarding websites located at www.greatplainsfoodbank.org and give.greatplainsfoodbank.org. Great Plains Food Bank reserves the right, at any time and without notice, to change this Privacy Policy simply by posting such changes on our site. Any such change will be effective immediately upon posting. Great Plains Food Bank (“us”, “we”, “our”). Website visitor, guest, and/or donor (“you”, “user”).

Information Collection

  • Personal Information You Choose to Provide In the process of general correspondence, making a gift, or participating in online surveys you may be asked to supply us with personal information, including your email address, postal address, home or work telephone number and other information. If you correspond with us through email, we may retain the content of your email messages, your email address, and our responses. 
  • Website Use Information Similar to most websites, our site may utilize “cookies” and web server logs to collect information about how our website is used. Information gathered may include the date and time of visits, pages viewed, time spent on our website, and the sites visited just before and just after ours. This information is collected on an aggregate basis; none of this information is associated with you as an individual.

How Do We Use Information 

  • That You Provide to Us? We use personal information for purposes of administering our not-for-profit business activities, providing service and support, and making available other information and services to our website visitors, guests, agency partners, advocates, contracted consultants, and approved vendors. We may use the information provided to notify you about important changes to our website, new services, or new information that supports your interest in hunger-relief. 
  • Collected From Cookies? We use cookies and web server logs to gather information about our website users’ browsing activities. This information assists us in designing and continually improving our web pages in the most user-friendly manner. We do not use these technologies to capture any personally identifying information.


  • How Do We Protect Your Information?
    • We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction. 
    • Our operations and business practices are periodically reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information. 
    • Our organization values ethical standards, policies and practices and is committed to the protection of user information. Our not-for-profit business practices limit employee access to confidential information, and limits the use and disclosure of such information to authorized persons, processes and transactions.
  • How Do We Secure Information Transmissions? All information transmitted through our website, giving pages, and forms are sent via secure, encrypted server. Other emails you send to us may not be secure; for that reason, we ask that you do not send confidential information such as Social Security, credit card, or account numbers to us through an unsecured email.
  • Do We Disclose Information to Outside Parties? We do not sell, trade, or rent your personal information. We may provide aggregate information about our website visitors or website traffic patterns to our contracted affiliates or third parties; this information will not include personally identifying data, except as otherwise provided in this privacy policy. Personal information such as email and address may be shared with a contracted third party for the use of email dissemination and direct mail marketing; all third party vendors are required to sign a non-disclosure agreement.
  • Legally Compelled Disclosure of Information? We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Permission to Use of Materials 

  • The right to download and store or output the materials on our website is granted for personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display or editing of these materials by any means mechanical or electronic without our express written permission is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.

Your Access to and Control of Information 

  • You may request access to all of your personally identifiable information that we collect online and maintain in our donor constituent database, DonorPerfect. 
  • You may request removal from any communication including but not limited to emails, direct mail pieces, text and phone calls.
  • Because we do not sell, trade, or rent your personal information; opting out of such practices is optional and not required.

Contact Great Plains Food Bank/Opt-out

If you have any questions about this Privacy Policy, need to opt-out of future communications, or wish to exercise any other privacy right you may have by law, please contact us in any of the ways shown below.

Great Plains Food Bank
attn. Development Associate
1720 3rd Ave N
Fargo, ND 58102

Phone: 701-476-9120

Email: info@greatplainsfoodbank.org

All opt-out requests will be honored, but please be patient with us as it may take up to twelve (12) weeks for opt-out changes to be fully implemented. We may also occasionally initiate contact with opt-out supporters in order to update their contact preferences, and we will promptly accommodate their updated preferences, if any.



We are grateful for your donation and support of our organization. If you have made an error in making your donation or change your mind about contributing to our organization please contact us. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.


Ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us.