Accountable to: SNAP Outreach Manager
Department: Programs and Agency Services
Employment Status: Non-Exempt
Hours: Full Time
Location: Anywhere in ND or Western MN
![](https://www.greatplainsfoodbank.org/wp-content/uploads/2023/03/Great_Plains_Food_Bank_Logo-1-300x116.png)
Core Accountabilities and Essential Duties
1. Program Coordination
The SNAP outreach coordinator uses referral tools, community outreach, and new solutions to support neighbors in benefits navigation and SNAP application assistance.
· Plans and implements projects related to the SNAP Outreach Program.
· Participates in outreach visits at GPFB Partner Agencies and other community based organizations reaching all counties within designated geographic region.
· Prescreens individuals for SNAP eligibility through in-person, phone and web-based interactions.
· Provides positive experience through responsive feedback and excellent customer service.
· Assists individuals with application completion for SNAP and other benefits as eligible and available.
· Develops resources and tools (posters, brochures, social media posts etc.) for targeted populations.
· Brings new and innovative outreach activities and ideas to enhance the program.
2. Reporting and Data Collection
The SNAP outreach coordinator tracks necessary data and contributes to ongoing reporting needs.
· Maintains accurate records and program metrics in accordance with internal policies and funding requirements.
· Completes all paperwork related to programs/services as eligible.
· Completes reports as needed or as requested in a timely manner.
3. Community Engagement
The SNAP outreach coordinator leverages community relationships to meet neighbors where they’re at and serves as a connector between and among relevant programs and services.
· Collaborates with GPFB Partner Agency Network and engage other community based organizations to build awareness of the SNAP Outreach Program and other related activities.
· Participates in meetings, webinars, and events with Feeding America, local/state associations, and others to share and learn best practices, increase knowledge, and improve access to resources.
· Establishes and maintains effective, courteous relationships with all employees, neighbors, and other stakeholders.
Education, Experience and Requirements
Successful candidates for this position will have at least 2 years of relevant skills, education, or experience in human or social services, social work, or related field. Emphasis on community outreach, customer experience, and comfort working with at-risk and vulnerable populations is preferred. Valid driver’s license, ability to travel statewide and flexibility to attend meetings and events in evenings and/or on weekends required.
Skills and Competencies
· Strong communicator that possesses excellent written, oral and interpersonal communication skills
· Ability to work in a fast paced environment with multi-faceted demands and deadlines
· Compassionate listener with strong customer service skills and willingness to assist others
· Ability to work independently with a flexible and adaptable personal work style
· Proficiency with Microsoft Office applications
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Submit completed application and resume to hr@greatplainsfoodbank.org