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Development Manager

Accountable to: Chief Development Officer
Department: Development and Communications
Employment status: Exempt
Hours: Full-time
Location: Fargo

Position Purpose
The development data and analytics manager is responsible for principal oversight and management of the organization’s constituent relationship management (CRM) database system, gift processing and acknowledgement practices, development data governance, and the design, production, and assessment of data-driven analytic resources and systems aimed at guiding and improving all aspects of the fundraising program with guidance provided by the organization’s mission, vision, strategic plan and financial parameters approved by the board of directors.

With our values of passion, service and innovation at the forefront, this position will advance the mission of the Great Plains Food Bank to end hunger through community partnerships and our vision of a hunger-free North Dakota and Clay County, Minnesota.

Core Accountabilities and Essential Duties

1.      Data Integrity and Constituent Relationship Management (CRM) System Oversight – 40%
The development data and analytics manager is responsible for overseeing and managing all operations and functions for the CRM database (Donor Perfect Online) including: 1) data entry, integrity and management, 2) gift processing and acknowledgement, 3) donor support and stewardship, and 4) financial reconciliation and reporting.

  • Develop and oversee all department standard operating procedures related to donor records, data definitions and protocols, data security measures, gift acceptance and gift processing systems, data vendor partnerships, and other development functions.
  • Oversee and manage the health of the CRM database to include system updates, upgrades, user rights, system design, training, administrative functions, enhanced utilization of the CRM, and NCOA requirements for clean and consistent data to ensure a strong fundraising, reporting, and donor stewardship tool.
  • Oversee and manage the accurate recording of private contributions, grants, bequests, pledges, stock donations, special events, and other private contributions along with all related data integrity measures across all donor types.
  • Oversee and manage the system to properly acknowledge all donor contributions in compliance with practices and policies set by the Great Plains Food Bank and required by law.
  • Offer support and service to donors/prospective donors as it relates to their gift giving, acceptance, pledge reminders, and receipting activity.
  • Oversee month-end private revenue reconciliation in conjunction with the accounting department.
  • Design, and develop a system to integrate other organizational CRM system data (Volgistics, Salsa, Primarius, Dynamics) with Donor Perfect Online to ensure a more comprehensive constituent relationship experience.

2.     Data Reports, Lists, and Analytics – 25%
The development data and analytics manager is responsible for conducting analysis and preparing reports required of the development department to ensure compliance, benchmarking against industry trends, and efficient and effective use of the organization’s private revenue resources.

  • Design, manage, and execute all fundraising reports, which includes ongoing and annual comparative reports on giving results, monthly and annual fundraising performance reports, key performance indicators, peer group benchmarks, industry metrics, campaign management, quarterly and annual Network Activity Reports for Feeding America, and other reports.
  • Design, produce, provide, and present timely and pertinent reports on development data analytics to development team members, leadership team, and other Great Plains Food Bank colleagues as appropriate and upon request.
  • Oversee, manage, and execute the preparation of development information for financial audits, state solicitation registration and reports, Form 990, and other fundraising-related data support for and with staff of the accounting department.
  • Oversee and manage the process of providing properly formatted constituent data lists to appropriate Great Plains Food Bank department members and external vendors to support direct mail solicitations, online giving activities, and other constituent communications and activities.

3.     Prospect Identification, Research, and System Development – 20%
The development data and analytics manager will lend support to the major gift officers by identifying prospective supporters, conducting grant and prospective research for strong mission fit and setting annual philanthropic revenue goals, and strengthening the department systems that deepen donor engagement.

  • Use CRM data analysis, web analytics methods, data mining techniques, and other research/analysis tools and means to help determine and assess donor giving motivations and behaviors, to help advance development and institutional goals for growth.
  • Support chief development officer and donor relations manager with grant resource identification, and grants management system for acceptance, filing, and tracking of awards.
  • Facilitate a comprehensive moves management program in partnership with major gift officers by hosting monthly meetings, identifying prospects from gift activity, and major gift report development to ensure the coordination of major gift solicitation activity, optimization of the departments fundraising efforts, and deepening donor engagement with our mission.
  • Support organization’s participation in national and regional charity rating systems to attain seals of certification to assure strong stewardship of donor gifts.

4.     Staff Development and Direction –  15%
The development data and analytics manager builds on the strong culture of the organization and its people to form a cohesive, skilled, high-performing, engaged, and values-driven team through coaching, training and professional development opportunities.

  • Recruit, hire, train, and supervise the work and progress of the development associate who is responsible for receiving, processing, and acknowledging with receipt all private contributions.
  • Manage volunteer engagement opportunities and season/temporary employees within the department.
  • Provide leadership, guidance, support and evaluation for the development associate in executing her/his annual performance plan.
  • Foster employee engagement by creating a supportive environment, promoting strong communications, recognizing achievements, and motivating and challenging team member by building on their strengths and providing opportunities for growth.

Education, Experience and Requirements
Successful candidates for this position must hold a Bachelor’s degree and/or have four or more years equivalent experience in nonprofit fundraising, nonprofit administration or consulting, or related work in a development environment. Experience in database management and data analysis required. An appreciation for the multiple dimensions of philanthropy and donor stewardship is preferred.

Skills and Competencies

  • An inquisitive, critical thinker.
  • Proven ability to plan, manage, execute, and problem-solve data collection and analysis projects.
  • Proficiency with Microsoft Office and CRM database applications.
  • Ability to work in a fast paced environment with multi-faceted demands and deadlines.
  • Strong internal and external customer service skills.
  • Ability to work independently and build collaboration across teams and departments.
  • Detail oriented with high level of accuracy in data management.
  • Sensitivity to highly confidential donor information.
  • Strong organizational skills, yet flexible with an adaptable personal style.

Benefits
Competitive compensation and benefit package, including both traditional and nontraditional benefits. Opportunity to contribute to a culture and environment that values equity, diversity and inclusion; and join a team that believes that together, we can and will solve hunger.

Send application, cover letter and resume to:
Marcia Paulson, Chief Development Officer
mpaulson@greatplainsfoodbank.org | 701-476-9101
Download application here.

About the Great Plains Food Bank
Opening in March of 1983, the Great Plains Food Bank is currently celebrating its 40th year as an organization. Serving as North Dakota’s only food bank, the Great Plains Food Bank partners with nearly 200 food pantries, shelters, soup kitchens and other charitable feeding programs operating in 100 communities across N.D. and Clay County, Minn. Through its array of innovative direct service programs and partner network, the Great Plains Food Bank has distributed more than 200 million meals to children, seniors, and families in need since 1983. The Great Plains Food Bank is a member of Feeding America, the nation’s food bank network, and was named the Not-for-Profit of the Year in 2018 by the Fargo-Moorhead-West Fargo Chamber of Commerce.

FOLLOW US
Website: www.greatplainsfoodbank.org
Twitter: @NDFoodBank
Facebook: facebook.com/GreatPlainsFoodBank
Instagram: greatplainsfoodbank

© Great Plains Food Bank

Privacy Policy

TERMS & CONDITIONS

Made with ♥ by TEAM ABOVO | Fargo North Dakota

PRIVACY POLICY

This privacy notice discloses the privacy practices for Great Plains Food Bank regarding websites located at www.greatplainsfoodbank.org and give.greatplainsfoodbank.org. Great Plains Food Bank reserves the right, at any time and without notice, to change this Privacy Policy simply by posting such changes on our site. Any such change will be effective immediately upon posting. Great Plains Food Bank (“us”, “we”, “our”). Website visitor, guest, and/or donor (“you”, “user”).

Information Collection

  • Personal Information You Choose to Provide In the process of general correspondence, making a gift, or participating in online surveys you may be asked to supply us with personal information, including your email address, postal address, home or work telephone number and other information. If you correspond with us through email, we may retain the content of your email messages, your email address, and our responses. 
  • Website Use Information Similar to most websites, our site may utilize “cookies” and web server logs to collect information about how our website is used. Information gathered may include the date and time of visits, pages viewed, time spent on our website, and the sites visited just before and just after ours. This information is collected on an aggregate basis; none of this information is associated with you as an individual.

How Do We Use Information 

  • That You Provide to Us? We use personal information for purposes of administering our not-for-profit business activities, providing service and support, and making available other information and services to our website visitors, guests, agency partners, advocates, contracted consultants, and approved vendors. We may use the information provided to notify you about important changes to our website, new services, or new information that supports your interest in hunger-relief. 
  • Collected From Cookies? We use cookies and web server logs to gather information about our website users’ browsing activities. This information assists us in designing and continually improving our web pages in the most user-friendly manner. We do not use these technologies to capture any personally identifying information.

Security

  • How Do We Protect Your Information?
    • We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction. 
    • Our operations and business practices are periodically reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information. 
    • Our organization values ethical standards, policies and practices and is committed to the protection of user information. Our not-for-profit business practices limit employee access to confidential information, and limits the use and disclosure of such information to authorized persons, processes and transactions.
  • How Do We Secure Information Transmissions? All information transmitted through our website, giving pages, and forms are sent via secure, encrypted server. Other emails you send to us may not be secure; for that reason, we ask that you do not send confidential information such as Social Security, credit card, or account numbers to us through an unsecured email.
  • Do We Disclose Information to Outside Parties? We do not sell, trade, or rent your personal information. We may provide aggregate information about our website visitors or website traffic patterns to our contracted affiliates or third parties; this information will not include personally identifying data, except as otherwise provided in this privacy policy. Personal information such as email and address may be shared with a contracted third party for the use of email dissemination and direct mail marketing; all third party vendors are required to sign a non-disclosure agreement.
  • Legally Compelled Disclosure of Information? We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Permission to Use of Materials 

  • The right to download and store or output the materials on our website is granted for personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display or editing of these materials by any means mechanical or electronic without our express written permission is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.

Your Access to and Control of Information 

  • You may request access to all of your personally identifiable information that we collect online and maintain in our donor constituent database, DonorPerfect. 
  • You may request removal from any communication including but not limited to emails, direct mail pieces, text and phone calls.
  • Because we do not sell, trade, or rent your personal information; opting out of such practices is optional and not required.

Contact Great Plains Food Bank/Opt-out

If you have any questions about this Privacy Policy, need to opt-out of future communications, or wish to exercise any other privacy right you may have by law, please contact us in any of the ways shown below.

Great Plains Food Bank
attn. Development Associate
1720 3rd Ave N
Fargo, ND 58102

Phone: 701-476-9120

Email: info@greatplainsfoodbank.org

All opt-out requests will be honored, but please be patient with us as it may take up to twelve (12) weeks for opt-out changes to be fully implemented. We may also occasionally initiate contact with opt-out supporters in order to update their contact preferences, and we will promptly accommodate their updated preferences, if any.

TERMS & CONDITIONS

DONATION REFUND POLICY

We are grateful for your donation and support of our organization. If you have made an error in making your donation or change your mind about contributing to our organization please contact us. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

AUTOMATED RECURRING DONATION CANCELLATION

Ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us.