Food Resource Manager
Accountable to: Operations Director
Employment Status: Non-Exempt
The Food Resource Manager is responsible for creating, implementing and managing food acquisition strategies to increase the capacity of Great Plains Food Bank (GPFB) to meet the nutritional needs of people experiencing hunger. This position is directly responsible for building and fostering relationships with food manufacturers, wholesalers, distributors, retailers and growers; and overseeing acquisition and purchasing programs. With our values of passion, service and innovation at the forefront, this position will advance the mission of the Great Plains Food Bank to end hunger through community partnerships and our vision of a hunger-free North Dakota and Clay County, Minnesota.
Core Accountabilities and Essential Duties
1. Food Resource Management
- Develops, implements and manages food resourcing strategies and goals to align with the organizations strategic goals and initiatives.
- Monitors, in collaboration with team members, the overall inventory levels of donated, government and purchased product to assure the optimal quantity, nutritional quality and variety of food and non-food products to meet food distribution objectives.
- Tracks, analyzes and reports progress on metrics included in the strategic plan, annual work plans or as otherwise designated.
- Researches, tracks, analyzes and reports on local and national product donor trends and data.
- Ensures adequate donor files are maintained and receipts and documentation provided in accordance with GPFB, Feeding America and federal/state guidelines and standards.
2. Establish and Build Food Donor Relationships
- Actively identifies, contacts and solicits prospective food donors with an emphasis on high-demand, nutritious products.
- Develops and maintains a system for periodic, predictable, meaningful contact with current and lapsed product donors to ensure long-term donor retention, strengthen relationships and increase donation levels.
- Develops and executes a robust donor recognition program.
- Represents the GPFB in associations, organizations and tradeshows directly related to enhancing relations with food donors and increasing food donations.
- Collaborates with Feeding America, Minnesota cluster of food banks and other food banks on allocations of donations from regional and national donors and sharing surplus product.
3. Provide Exceptional Donor Customer Service
- Works closely with operations team to ensure professional and timely pick up of product donations that meet donor requirements.
- Responds promptly to donor questions, requests or concerns. Works with other departments to resolve donor service or quality problems
- Ensures donors receive accurate and timely acknowledgements, product receipts and required reports.
- Works with development and communications team to create materials and deliver consistent messages to donors of both food and funds.
4. Retail Food Rescue Program
- Develops, coordinates and provides training, technical assistance, food safety guidelines and operating processes for participating stores and staff or partner agency pick-up drivers.
- Conducts donor visits with staff drivers and partner agency representatives to establish relationships with new stores.
- Creates consistency of outreach, store visits and training with retail partners.
- Works with operations and agency services departments to develop pick-up plans for staff or partner agencies and to resolve scheduling, pick-up or other issues.
- Works with donors to resolve product quality issues.
- Monitors retail food rescue reporting and communicates with partner agency representatives on timely receipting.
5. Produce Program
- Works with growers, packers, farmers markets and others in the agriculture industry to secure and maintain donations of fresh produce.
- Coordinates acquisition of produce from regional and national sources through the Midwest Produce Mixing Center.
- Works with volunteer services and community partners to coordinate gleaning efforts to pick large plots of produce.
- Works with Feeding America and the Minnesota cluster of food banks to share produce with food banks across the network.
6. Food Purchase Program
- Identifies vendors, assesses optimal market pricing and purchases nutritious product for the food purchase program, childhood hunger programs, healthcare programs, purchases for holiday or special initiatives and grants designated for food purchase.
- Determines quantity and timing of product purchases given current demand forecasts, inventory levels, historical product movement, acquisition lead times and inventory best practices.
- Responsible for purchasing budgets, complying with procurement/competitive bid policies and funder requirements.
- Partners with operations director, inventory manager and program and agency services team members on product demand, timely movement and opportunities to improve or grow purchased product levels.
Education, Experience and Requirements
- Successful candidates for this position must hold a Bachelor’s degree in related field and two years of experience in sales, food industry or customer service; or equivalent combination of education and experience. Valid driver’s license, ability to travel statewide and flexibility to attend occasional activities in evenings and/or on weekends required.
Skills and Competencies
- Strong communicator that possesses excellent written, oral and interpersonal communication skills.
- Ability to develop strategic relationships with stakeholders.
- Strong customer service skills and willingness to assist others.
- Strong organizational skills and detail oriented, yet flexible with an adaptable personal style.
- Ability to work in a fast paced environment with multi-faceted demands and deadlines.
- Critical thinking and analytical skills to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- High proficiency with Microsoft Office applications.
- Ability to build collaboration across teams and departments
Competitive compensation and benefit package, including both traditional and nontraditional benefits. Opportunity to contribute to a culture and environment that values equity, diversity and inclusion; and to join a team that believes that together, we can and will solve hunger.
Please submit cover letter, resume and application form to:
Mark Lang, operations director